Prices Accommodation, Terms & Conditions

General terms and conditions, cancellation costs and important information

By booking a stay at Encántala, you accept the following house rules / terms and conditions:

Arrival and departure:
Please let us know your arrival time well in advance. The accommodation is available from 4 p.m. on the day of arrival. On the day of departure, we ask you to vacate your room by 10:00 a.m. You are welcome to use the Encántala facilities until 4 p.m. on the day of departure.

Entering the site:
Entering and using the Encántala site is at your own risk. Parents are responsible for their children. Unauthorized persons / strangers are not to be allowed in without consulting the owner.

If you have caused damage, we ask you to report the damage immediately so that we do not only find it after your departure during the final cleaning. The guest is liable for damage in the amount of the replacement costs.

A booking / change / cancellation must be made in writing. With the booking confirmation, the booking is binding. At the same time you accept our house rules / terms and conditions and cancellation regulations.

The Encántala is not liable for valuables belonging to the guest (s).

If the terms and conditions are violated, Encántala can unilaterally terminate the accommodation contract and the guest must leave the accommodation immediately. In this case, there is no entitlement to a refund of the stay.

Price reduction:
In the event of a short-term failure of furnishings/equipment (for example the pool) in the entire accommodation, the public utilities or due to force majeure, there is no entitlement to a price reduction.

Any loss of the keys must be reported immediately. The guest is liable up to the amount of the replacement costs.

Social media / photos:
Please be responsible for posting photos of Encántala on social media.

The accommodation prices apply as in the current price table - shown on the website or the current price table in print form; visible in the main building.

What you should bring:
Slippers for the house, "garden slippers", sportswear, gym shoes, sturdy mountain or hiking boots and bad weather clothing, swimwear, pool and beach towels, sun protection.

Shoe-free zones, use of outdoor sofas, nudism - being naked:
The use of street shoes is not allowed in the entire main building including the seminar room and the Mira garden cabin. Please walk here barefoot, with stockings or appropriately clean slippers. The use of the outdoor sofas is only permitted with a separate pool towel. Nudism and nudity are permitted in the garden and seating areas that cannot be seen from outside and should be done reasonably.

We ask for a deposit of 30% of the total booked service, payable by bank transfer, PayPal or cash. The invoice amount is to be paid in cash 10 days in advance, at the latest on the day of arrival when the keys are handed over. Payments with EC / Maestro, Visa or Mastercard are not accepted.

Cancellation costs:
If your Encántala stay is cancelled, we will charge the following cancellation fees in proportion to the cancelled accommodation or arrangement costs as well as other booked workshops.

• If cancelled more than 4 weeks before arrival - 50, -Euro processing fee

• If you cancel between 4 and 2 weeks before arrival, 50% - your down payment will be offset against the cancellation fee. Cancellation 2 weeks to 1 day before arrival 80% - your down payment will be offset against the cancellation fee.

• No arrival or cancellation on the day of arrival 100%.

• We also charge 100% for late arrival or early departure.

We recommend you get travel cancellation insurance.

Pets are not allowed anywhere on the Encántala grounds.

Smoking, alcohol, drugs:
Smoking, the consumption of alcohol and the consumption of drugs, intoxicants or other stimulants are not permitted in any of the rooms at Encántala, including on the two roof terraces, the room terraces and the entire outdoor area.

Corona / Covid-19:
All legal provisions of the Spanish government as well as the regional government of the Canary Islands and the local authorities must be followed on the grounds of Encántala without being asked.

Valid from January 8, 2021. All prices in euros. Subject to changes. Place of fulfilment and jurisdiction Los Llanos de Aridane / Todoque.